Welcome to the Auto Draught Support Hub. Here you’ll find everything you need to get up and running, troubleshoot issues, and get the most out of your Auto Draught Tap.
If you can't find the infomation, send us an email info@auto-draught.com
The Tap works as a replacement to the traditional beer font or tap. Requiring a 3/16" connection, Power via a single-phase plug, and Wi-Fi connection for payments.
Below is a standard keg room set-up, but the device will work any pressured drinks line. So Keykegs and boxed drinks with pump will also work.
As with any draught line system you need to make sure that the keg is not over or under pressured and that temperature of the product is appropriate.
As with your keg pressures, do not exceed 45 PSI (3.10 Bar). If Exceeded this may prevent the tap for working and cause permanent damage.
Mounting the device
To mount the Tap there are 4 x M4 clearance holes for Screws on the base plate and 2 x Ø 50mm holes for inputs (Draught Line & Power) and outputs (Drip Tray Output)
The device comes with a mounting template printed in the box, but if you need another, you can download it here - Auto Draught Tap - Mounting Template
Alternatively, if you're using one of our temporary mounting plate These holes are drilled for you and all you need to do is screw the device to the mounting plate.
Install Height
The ideal mounting surface height is between 75cm and 120cm. If you are mounting to a surface taller than this, it it recommended to add a platform for users to stand on. If shorter, a taller platform to mount the device on is recommended.
Configuration & Calibration
Hardware
The device uses the standard Nozzle with 9/16" Thread. To remove this rotate nozzle counter clockwise (to the left). No creamer plate for lager and most other products, Creamer plate for stout and nitrogen based drinks.
Software
Dispense Configuration
- Initial Offset
The initial position the nozzle will lower to before starting pouring (relative to the base). If set to 20mm it would be 20mm from the base of the device.
- Continuous Offset
The distance maintained between the nozzle tip and liquid level through the pouring process.
- Brim Offset
The distance below the brim that the pour will stop at. To be used for pint-at-line glasses and dispensing cocktails, wine and other products.
- Nozzle Length
The height of the nozzle currently being used.
- Fixed Glass
If you want the device to check for the correct brim height and only allow pouring with these heights.
Security Configuration
- Wi-Fi SSID
Name of Wi-Fi Network
- Wi-Fi Password
Password to access Wi-Fi Network
- Device Passcode
The 6 digit passcode to enter into the settings screen. Default is "000000"
Payment Configuration
- Access Token
- Device ID
- Payment Required
On / Off - Used to allow free vend if off for open bar events.
- Price
Price of a single drink in pennies 100 = £1.00
About Configuration
- Top Height
- Bottom Height
- Horizontal Calibration
COMING SOON...
The device software can be manually updated using a microSD card. To perform the update:
1. Remove the side panel of the device using a T10 Torx bit.
2. Copy the firmware .hex file onto a microSD card.
3. Insert the microSD card into the device.
4. Restart the device.
5. The device will automatically boot into update mode and display the update progress on screen.
As a licenced premises, you need to comply with the Weights and Measures Act 1985 and the Licensing Act 2003.
To comply with the Licensing Act the venue must prevent under 18s for using the tap and prevent someone who is clearly drunk from using the tap.
The venue can ensure compliance by having a staff member monitor the device as part of their regular duties. This could include a team member collecting glasses, serving nearby tables, working behind the bar, or carrying out general floor supervision. If the venue enforces age-restricted entry (e.g. 18+ only), active monitoring may not be necessary, provided underage access is already controlled at the door.
To comply with the Weights and Measures Act, draught beer and cider must be sold in fixed, prescribed quantities. The measuring equipment used must be accurate.
To meet these requirements, CE or UKCA-marked glasses corresponding to permitted quantities (e.g. 1/2 pint, 1/3 pint, 1 pint) must be used. The device should be set to 'Fixed Glass' mode and calibrated accordingly. The brim offset should then be adjusted to match the height of the measure line on the glass.
This is general guidance and not legal advice. For advice specific to your situation, please consult a qualified legal professional.
Sorry to hear that your device isn’t working as expected. We're building a library of common troubleshooting cases and helpful fixes to get things back on track quickly.
In the meantime, feel free to reach out to our support team with details about the issue — photos and videos are especially helpful. We’re here to assist and constantly working to improve the experience for everyone.
We’ll help you get it sorted, whether it’s through a software update or a hardware replacement.
More Coming Soon...
